Thursday, April 20, 2017

Think Twice About Going Back To United

The doctor dragged off a United Airlines flight suffered even further insult from the callous airline.   It has now come to light that on top of physically ejecting a paying customer, the airline did not take the time to release their luggage to Dr. Dao and his wife, instead sending it back to Kentucky and leaving them with nothing.

To make matters worse, United’s promise to reimburse the cost of the flight to the other terrorized passengers comes with a catch.  In order to get the refund, the affected customers have to promise not to sue United.  But the hits keep coming.

The same day of the infamous Chicago incident, a man on a United flight from Houston to Calgary was stung by a scorpion. The venomous creature fell from an overhead bin and landed on Richard Bell's hair as he was eating lunch in his business class seat.   United offered the passenger compensation, but the victim mysteriously refused to comment on the terms of that compensation.

On top of those stinging reports came another story of United's cruelty.  Last week, an elderly woman with a degenerative bone disease and severe arthritis was left in distress and pain after a United light from Los Angeles to Melbourne turned into a 16-hour ordeal thanks to callous United Airlines crew.

94-year-old Australian grandmother, Paz Orquiza was returning from what will likely be her last-ever visit to family in Los Angeles.  Orquiza's family had booked her a $3,600 business class ticket so she could fly in comfort. Her daughter, Rose, flew in economy, helping out with feeding and chair adjustments.  There were no problems with these arrangements on the outbound trip to Los Angeles..

But when the mother and daughter boarded the return flight to Australia, the United crew wouldn't allow the Rose to leave economy to help her elderly mother - and United staff wouldn't help either,  The flight attendant, without any sympathy or compassion, told the daughter that she could either take her mother to economy class, buy a business-class ticket for herself or leave the elderly woman to suffer on her own.

And so the 94-year-old-- who spends most of her days bed-bound--  was moved to the more cramped economy class.  Upon arrival to Australia, the elderly woman's legs had swollen, her neck was stiff and her whole body ached.  According to her daughter, her mother suffered great distress and pain from the ordeal, requiring strong pain medication and Valium to help with sleep.

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